Hoover H-WASH&DRY 500 Freestanding Washer Dryer, 9 Kg Wash + 6 Kg Dry, 1400 RPM, Combined Cycle Class D, Wi-Fi & Bluetooth, Auto Care & Hygiene Cycle, White, 60x58x85 cm - HD 496AMC/1-80

I have been using this washer dryer for 2 months at time of writing. I have used it personally approx. twice a week, and I live in a houseshare with 4 others so it has seen it's fair share of use.Capacity and washing/drying ability:The main feature of this washer dryer is it's (at time of writing) unmatched capacity - 14kg washing and 9kg drying. This is accomplished partly via sheer size - the unit is extremely deep and the drum fills almost the entire body. I think I can literally fit twice as many clothes inside it as my previous 6kg wash 5kg dry washer dryer. The size is also backed up by washing/drying ability, as I have frequently filled the (giant) drum to 2/3rds or more capacity with heavily soiled and thick clothes, which have emerged both totally clean and also dry throughout, even on the quicker washing modes designed for lightly soiled clothes. Since these loads are so big I often use two washing pods instead of just one, and the manual recomends this for larger loads.Some examples of what I can wash & dry in a single load with no issues:- King sized sheet, duvet cover, two pillow cases, and two medium-large towels. This mostly filled the drum, and took about 7 hours total including 5+ hours drying time.- Three pairs of trousers including a pair of thick cotton joggers, two buttoned shirts, a thick jumper, 3 t-shirts, 3 sets of running shorts, 7 pairs of socks, and 7 boxers. This all fit with plenty of space to spare and washed and dried using the '59-minute' wash setting in about 3-4 hours total.Note that some of the more aggressive washing cycles (particularly the cotton cycle) take an extremely long time - approx 3 hours for washing alone, with lots of very loud spinning. However I have found the faster mixed washing cycles (such as the '59-minute wash') do the job just as well in a third of the time, even with fairly heavily soiled clothes.Controls/UI:The controls on the front of the machine are quite complex and not initially user friendly, requring studying the manual in depth to learn the meaning of all the different symbols etc. Once this is done it becomes a minor but noticable annoyance, as you often need to do lots of cyling through options with touch-sensitive buttons to get all the settings right.This is mitigated by the accompaniying app however, which after a rocky setup (which probably took me 1-2 hours of faff and trouble-shooting) made it a breeze to set up a few custom programmes to use repeatedly as well as coming with dozens of built in programmes for all kinds of washing loads. The optional notifications when a cycle finishes are also useful.Noise:I am overall impressed by the quietness of the unit, with it typically being inaudible through a closed door. The one exception to this is the higher spin speeds (1600 and 1200 rpm) which get quite loud, and have a somewhat annoying high pitched tone. Using the 800 (or lower) speed gets rid of this issue completely however, so I would be happy to e.g. have this installed in kitchen.Reliability/customer service:Due to an error by the amazon technician installing the unit (they did not level it correctly) after about a week of use the drying funcationality of our unit failed. After a call to the hoover-candy service line about this (only needing to wait ~5 minutes on hold) I was connected to a friendly and helpful UK-based support person, who after asking for details of the issue was able to arrange for a technician to be send out within a week to look at the issue - dispite this happening over the Christmas break during peak Covid.The technician was knowledgable and came prepared, and ended up being able to diagnose and fix the issue using a spare part they had brought along (it turns out due to the unlevel installation a fan used when drying clothes had come loose and gotten damaged, and needed to be replaced).Despite having an issue with our unit, I do not think this was the fault of the unit, and I was overall extremely impressed with their customer service to fix it so efficently.Conclusion:While I will need to wait and see what the long-term reliability of the unit is before I can draw firm conclusions about it, I am currently very impressed by it's performance and strongly recomended it. The main downsides are it's noisy high spin settings and confusing controls, but I think these are strongly outweighed by it's incredible capacity and washing/drying capability and the high quality of customer support.While it is quite expensive compared to most washer-dryers, if you are regularly frustrated by your unit's low capacity or poor drying ability I think it is worth the extra cost.

I purchased this washer/dryer for my Grand-Daughter and she is very very impressed with it. She likes that it takes a higher load of washing and she said the tumble Dryer was fairly quiet and dries her clothes fairly quickly. She adores the colour (black) and it fitted in her kitchen easily. She was also impressed with the delivery. Poor guys had to carry it up to the 4th floor and did so without grumbling. they installed it very quickly and took her old one away nice delivery men and on top of the cost of the washer/dryer it only cost £30.00 for the extra service. Excellent!! I shall recommend to family and friends. Thank you so much.

So far I've been impressed with the machine. Clothes have come out really clean, and the automatic drying programmes are drying the clothes for just long enough to get to the chosen dryness level, and so saving energy. The machine is much easier to load than my previous machine thanks to the big door and drum.So far I've started all my washes from the app. I thought it might be something where the novelty would quickly wear off, but I've actually found it really useful. Not only does the app let you choose extra programmes that you can't set from the machine itself, but it also gives you a fairly detailed description of each programme so you don't have to guess what it does from the name. It also tells you how environmentally friendly your chosen programme and options are, in terms of electricity and water use. There are definitely some bugs in the app, and some of the user interface could be a bit more intuitive, but overall it's a surprisingly useful way of controlling the machine, and I'll definitely carry on using it.I was hoping this machine would be quite a bit quieter than my old one, but it's probably about the same - it's not particularly quiet, but it's not unbearably noisy either. Most of the noise seems to come from the pump, which turns on at several stages in both the washing and drying cycles. It seems quite stable at even the highest spin speed, causing just a bit of vibration.

I had this machine delivered today, I started off with a very small test load of washing , was a few thin shirts and tea towels , socks, I couldnt make out why all the steam was come out of clothes when door opens, was like clothes were being boiled, every now and then it lets in water which makes the drying clothes never get dry, also the door lock is clicking on and off six or more times, and it goes into a spin cycle when its supposed to be drying, I have sent back for a refund, and have re installed my old faithful washing machine, never again today has been so stressfull, I feel so relieved its going back, its very complicated to operate, and even worse when it does things its not supposed to, I should be compensated for the terrible day I have had trying to get my washing dry, i've spent all day on this, thanks to amazon for a quick return and machine being picked up, dont buy this machine it really is a terrible machine.